Refund policy
Refund Policy
Last updated: July 2026
30-Day Money-Back Guarantee
We stand fully behind every NorthPower order. You have 30 days from the date of delivery to request a full refund — no lengthy forms, no runaround. If NorthPower doesn't transform how you look and feel in your clothes, we will refund every cent.
How to Request a Refund
1. Email us at support@clickcraftventures.net with your order number.
2. Briefly describe the issue — one sentence is enough.
3. We will respond within 1–2 business days with next steps.
4. Refunds are returned to your original payment method within 5–7 business days.
No Return Required
You do not need to return your NorthPower vest to receive a full refund. We trust our customers completely. Keep the product and we will still process your refund in full.
Free Returns and Exchanges
If you ordered the wrong size or are not completely satisfied, we offer free returns and exchanges within 30 days of delivery. Simply email us at support@clickcraftventures.net with your order number and the size you need — we will arrange an exchange at no cost to you.
Damaged or Incorrect Items
If your order arrived damaged, defective, or you received the wrong item or color, contact us immediately with a photo. We will send a replacement or issue a full refund at no cost. No return required.
Important Notice Regarding Chargebacks
We are a real, responsive team committed to resolving every issue quickly and fairly. Before initiating a chargeback or payment dispute with your bank or card provider, we strongly require that you contact us first at support@clickcraftventures.net.
We respond to all emails within 1–2 business days and do everything in our power to ensure every customer is satisfied — whether that means a full refund, a free exchange, or another solution. Filing a chargeback before contacting us prevents us from resolving your issue directly, which is almost always faster and easier for you.
Chargebacks filed without prior contact may be disputed with full evidence including our refund policy, order confirmation, and delivery records. We reserve the right to contest any chargeback filed without first attempting resolution through our support team.
Non-Refundable Situations
- Requests made more than 30 days after the confirmed delivery date.
- Items showing clear signs of intentional damage or misuse beyond normal wear.
Questions? Email us at support@clickcraftventures.net — we respond within 1 business day.
